Legal
Privacy Policy
Effective 13 September 2026 · Wakhra Swag Lifestyle Pvt Ltd
Wakhra Swag Lifestyle Pvt Ltd ("Wakhra Swag", "we", "us") operates the Wakhra Swag website and customer-support channels. This policy explains how we handle personal information when you browse, place an order, contact us, or interact with us on WhatsApp.
Information we collect
We may collect your name, email address, phone number, delivery address, order details, payment status, messages sent to us, and device or browsing information needed to operate and improve our store.
How we use it
We use this information to process and deliver orders, provide customer support, prevent fraud, manage returns, send essential order or delivery updates, and—where permitted—share relevant offers. Payment card details are processed by our payment partners and are not stored by Wakhra Swag.
WhatsApp and service providers
When you opt in to WhatsApp communication or message our business number, your messages and phone number may be processed through WhatsApp Business and Meta platforms. We also use vetted providers for payments, delivery, hosting, analytics, and support, only as needed to run our services.
Retention and security
We retain information only for as long as reasonably required for orders, customer support, legal obligations, accounting, or dispute resolution. We use reasonable administrative and technical safeguards, though no online system can be guaranteed completely secure.
Your choices
You may ask to access, correct, or delete your personal information, or opt out of non-essential marketing messages. You can stop WhatsApp marketing messages at any time by replying STOP. For deletion requests, use our data-deletion page.
Contact
For a privacy question or request, contact Wakhra Swag Lifestyle Pvt Ltd through our contact page. Please include the email address or phone number used with us so we can locate the correct record safely.